Sky TV customers can get a new box if it has two annoying faults – check yours now | The Sun

Sky customers can get their hands on a brand new TV box if it has two annoying faults.

If you are enduring this painful duo, the broadcaster will replace your Sky Q box in a matter of days, as one customer has revealed.

The two issues? If your telly lags and the box hums too loudly. 

“My Sky Q box intermittently freezes, and sounds like it’s constantly whirring the hard drive,” one customer wrote in a help forum on Sky’s website.

“When it gets in this state, it’s totally unresponsive and needs a full power down to come back to life (pull the power cable out).

“This is happening every few days.  


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“The box is about four years old. All software etc is up to date.”

If this sounds like your box, all you need to do is book a fault with Sky and the company will swap it out for a new one. 

What’s the best way to do that? 

You’ll be able to order one from Sky’s website, if you scroll down to the bottom of the page here.

Once you’ve completed the form, your new Sky Q box should be delivered within three working days, complete with a full setup guide. 

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Customers will also receive tracking information from DPD or Anpost when it’s on route.

But you must return your old box, remote, and any cables to Sky – otherwise you will receive a fine.

Sky tries to make this as easy as possible for customers. 

If you’re based in the UK, all you need to do is unpack your new box when it arrives and put your old box inside and hand it to the courier. 

It’s important to note that you need to remove the viewing card first. 

The fine depends on what equipment you haven’t returned to Sky:

  • Sky Q 1TB box – £115
  • Sky Q 2TB box – £135
  • Sky Q Mini box – £50
  • Sky Q Hub/Sky Broadband Hub – £50
  • Sky Broadband Booster – £35

"You’ll be charged for every piece of equipment you don't return," Sky writes on its website.

"For example, if you didn't return a Sky Q 2TB box, two Sky Q Mini boxes and a Sky Q Hub, you would be charged £270 in total."

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