Martin Lewis, 47, received a call from a person worried about their income as their work becomes precarious. He acknowledged this was an issue for many and he turned to Anna, a Universal Credit expert.
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As she detailed, people in this position may be able to claim universal credit and the government have made the process easier.
All jobcentre appointments have been cancelled and all of the work needed can be done online.
However, it was explained that the rules around job searching remain unclear.
Originally, claimants were required to job search for a certain amount of hours a week but, as Martin pointed out, finding a job at the moment will likely be very difficult.
Anna provided insight into how advance payments work.
She explained that advance payments are available for people who are facing particularly hard times.
These advance payments will be given immediately as there is a delay of five weeks for the first official payment.
These advance payments are controversial however, with Martin highlighting that he hopes the system is overhauled.
As they moved on, Anna highlighted that the application process will now be completely different for newcomers
As coronavirus has become so serious, the government has abolished the need to attend universal credit meetings.
This means that, for the first time ever, a universal credit application can be completed entirely online.
This will likely free up a lot of time for staff who will likely need to process a lot more applications as more claimants may be incoming.
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