HSBC UK confirms new branch opening hours – including opening 179 branches on Saturdays

HSBC reveal how they have adapted following coronavirus

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The Government has said it hopes to be able to lift social distancing restrictions “not before” June 21, with this being step four out of four in the Prime Minister Boris Johnson’s roadmap out of lockdown. Today, HSBC UK has confirmed it is planning to extend the hours its branches open, as coronavirus restrictions ease further next month.

Under the plans, post June 21, HSBC UK will be increasing midweek opening hours, which are currently 10am to 2pm or 10am to 4pm.

Additionally, the bank has confirmed intentions to open 179 branches on Saturdays, and one on a Sunday.

The additional opening times will mean, across the bank’s branch network, customers will have nearly 5,000 extra hours to do their banking in a branch.

Changes were made to branch opening hours in March 2020, as the COVID-19 pandemic hit.

HSBC UK said there was a focus on providing greater coverage across more communities with a reduced resource.

This was to take into account colleagues who were shielding, unable to attend work due to family or childcare needs, plus the need to temporarily transfer staff to help other areas of the bank experiencing unprecedented demand.

HSBC said these adjusted hours are a step towards a permanent set of opening hours.

Jackie Uhi, HSBC UK’s Head of Branch Network, commented: “It has been an extremely complex picture for those public-facing businesses who have been open during the pandemic, and the organisation and logistics involved in staffing a large retailer at these difficult times shouldn’t be under-stated.

“Thanks to the hard work of our branch colleagues and a sensible plan on opening hours, we have consistently been able to keep over 98 percent of our branches open during the pandemic, while operating in line with the Governments guidance and keeping our customers and colleagues safe.

“We appreciate the patience, understanding and flexibility of our customers who have used our branches, as well as made use of other ways to bank, including using online banking or our banking app.

“With the recent re-opening of non-essential retail businesses and the possibility of remaining restrictions easing providing us all with a more normal way of life, we are planning to extend our branch opening hours.

“We will continue to keep these opening hours under review and look very closely at how customer behaviour is evolving as we come out of lockdown to understand customer demand in local markets.”

Ms Uhi continued: “As customer behaviour is evolving, we continue to evolve as well.

“We will shortly be introducing Pop-Up Branches to local communities, and for those customers who need further digital support beyond a branch, HSBC@Home – live virtual webinars by specially trained branch colleagues – has been developed to assist customers from the comfort of their own sofa.”

From June 21, the branches in the list below will operate between 09:30 – 13.00 on Saturdays.

The Gerrard Street branch will not be open Saturday, but be open on Sunday instead and from 11.30 – 15:00.

Full list of HSBC UK Saturday branches, post June 21

  • Angel Islington
  • Kilburn High Road
  • Bath, Southgate
  • Swindon Canal Walk
  • Belfast, Royal Avenue
  • Belgravia
  • Notting Hill Gate
  • Birmingham New Street
  • Blackburn
  • Bolton Victoria Square
  • Rochdale
  • Wigan Grand Arcade
  • Bournemouth Old Christchurch Road
  • Poole High Street
  • Bradford Market Street
  • Huddersfield Cloth Hall Street
  • Brighton North Street
  • Eastbourne Terminus Road
  • Hastings
  • Worthing Warwick Street
  • Bristol Cabot Circus
  • Bromley High Street
  • Dartford
  • Lewisham
  • Bury St Edmunds
  • Cambridge St Andrews
  • Canary Wharf, Canada Place
  • Ashford Kent
  • Canterbury
  • Westwood Cross
  • Cardiff, Queen Street
  • Carlisle City Office
  • Basildon
  • Chelmsford High Street
  • Harlow
  • Lakeside Thurrock
  • Southend-on-sea
  • Chester Eastgate Street
  • Warrington Bridge Street
  • London Bridge
  • Colchester High Street
  • Ipswich Tavern Street
  • Truro
  • 90 Baker Street
  • Crawley
  • Horsham
  • Clapham Junction
  • Croydon, North End
  • Peckham
  • Sutton Town Square
  • Tooting Broadway
  • Burton On Trent High Street
  • Derby St Peters Street
  • Barnsley
  • Doncaster High Street
  • Wakefield
  • Ealing Broadway
  • Hammersmith
  • Hounslow High Street
  • Wembley High Road
  • East Ham
  • Stratford
  • Stratford City
  • Aberdeen
  • Edinburgh Hanover Street
  • Edgware Station Road
  • Enfield The Town
  • Muswell Hill
  • Exeter High Street
  • Newton Abbot
  • Glasgow
  • Cheltenham Promenade
  • Gloucester The Cross
  • Hereford
  • Basingstoke Town Centre
  • Camberley
  • Guildford High Street
  • Woking
  • Harrow St Ann’s Road
  • Hayes Middlesex
  • Uxbridge
  • Watford High Street
  • Hull Jameson St
  • Scarborough St Nicholas Street
  • Barkingside
  • Ilford High Road
  • Romford Market Place
  • Walthamstow
  • Kingston Eden St
  • Wimbledon
  • Leeds City Office
  • Leicester Clock Tower
  • Loughborough
  • Boston
  • Grimsby Victoria Street
  • Lincoln Stonebow
  • Scunthorpe High Street
  • Birkenhead Grange Road
  • Liverpool Lord Street
  • Chatham, 231 High Street
  • Maidstone
  • Royal Tunbridge Wells
  • Manchester St Anns
  • Stockport Great Underbank
  • Darlington
  • Middlesbrough Albert Road
  • Newcastle-upon-tyne City Branch
  • Sunderland, The Bridges
  • Newport, Gwent, Bridge Street
  • Llandudno Mostyn Street
  • Bedford Allhallows
  • Milton Keynes Midsummer Place
  • Northampton Abington St
  • Great Yarmouth
  • Norwich London Street
  • Mansfield
  • Newark
  • Nottingham Clumber Street
  • Aylesbury Market Square
  • Banbury
  • Bicester
  • Oxford Cornmarket Street
  • Oxford Circus
  • Corby
  • Kings Lynn
  • Peterborough Cathedral Square
  • Spalding
  • Plymouth City Centre
  • Chichester
  • Newport Iow
  • Portsmouth Commercial Road
  • Blackpool Oxford Square
  • Lancaster
  • Preston
  • Southport Lord Street
  • Newbury
  • Reading Broad Street
  • Chesterfield
  • Sheffield City
  • Sheffield Crystal Peaks
  • Sheffield Meadowhall
  • Oswestry
  • Shrewsbury High Street
  • Telford
  • High Wycombe Corn Market
  • Slough High Street
  • Taunton
  • Weston-super-mare
  • Yeovil
  • Salisbury
  • Southampton City
  • Winchester
  • Luton George Street
  • St Albans
  • Cannock
  • Hanley
  • Lichfield
  • Carmarthen
  • Llanelli
  • Portland St Swansea
  • Sutton Coldfield
  • Walsall
  • West Bromwich
  • Coventry, Cathedral Lanes
  • Leamington Spa
  • Nuneaton
  • Rugby
  • Solihull
  • Merry Hill
  • Stourbridge
  • Wolverhampton
  • Redditch
  • Stratford Upon Avon
  • Worcester Broad Street
  • Mold
  • Wrexham
  • Harrogate
  • York Parliament Street

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