HMRC: Check tax credits renewals pack to avoid missing out on money you’re entitled to

Tax credits: DWP explain how to claim

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Customers should get their pack by June 4, HMRC said. Those who receive it should check their details in the renewal pack.

If they haven’t received the pack by June 4, they will need to contact HMRC.

Should there have been any change in circumstance, this would need to be reported to HMRC.

HMRC said the Department recognises that many tax credits customers will have been affected by the pandemic, and they may have earned less money than in previous years.

It is important customers check the details contained in their annual renewal pack are correct, including income details, HMRC said.

Circumstances that could affect tax credits payments include changes to:

  • Living arrangements
  • Childcare
  • Working hours, or
  • Income (increase or decrease).

Tax credits recipients don’t need to report any temporary falls in their working hours as a result of coronavirus, HMRC said.

They will be treated as if they are working their normal hours until the Coronavirus Job Retention Scheme closes.

The deadline for customers to renew their tax credits is July 31, 2021.

Customers can renew online via the GOV.UK website.

They can go on to log into GOV.UK and check on the progress of the renewal.

Customers can also use the HMRC app on their smartphone to:

  • Renew their tax credits
  • Check their tax credits payments schedule, and
  • Find out how much they have earned for the year.

With tax credits helping working families with targeted financial support, HMRC is reminding people it is important they don’t miss out on the money they are entitled to.

If you can’t see the poll below, click here.

Worryingly though, criminals can take advantage of tax credits renewals in an effort to gain access to members of the public’s personal and financial details.

Their scam efforts can come in the form of texts, emails, and telephone calls.

HMRC has warned fraudsters may purport to be from HMRC and offer “rebates”, or threaten them with arrest if they don’t pay bogus tax owed.

It’s incredibly important to be vigilant, as many scams mimic government messages to look authentic.

HMRC said if a person gets in contact claiming to be from HMRC, and asks for bank or other personal details, threatens arrest or demands they transfer money, it might be a scam.

It’s possible to check GOV.UK for HMRC’s scams checklist, and there they can also find out how to report tax scams and recognise genuine HMRC contact.

HMRC’s scam advice is to:


“Take a moment to think before parting with your money or information.

“Don’t give out private information or reply to text messages, and don’t download attachments or click on links in texts or emails you weren’t expecting.”


“It’s ok to reject, refuse or ignore any requests – only criminals will try to rush or panic you.

“Search ‘scams’ on GOV.UK for information on how to recognise genuine HMRC contact and how to avoid and report scams.


“Forward suspicious emails claiming to be from HMRC to and texts to 60599. Report scam phone calls on GOV.UK.

“Contact your bank immediately if you think you’ve fallen victim to a scam, and report it to Action Fraud (in Scotland, contact the police on 101).”

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